11-11-2011 10:38 AM
Hi and Welcome to the Community!
Depending on what was happening just before that appeared, there may be several different remedies to take. But, basically, a 507 means that their is no OS on the BB whatsoever, and the OS must be loaded. But, see these:
In one of the processes I use to sometimes reload my OS, a 507 is actually a desired condition midway through the process. So, again, depending on what is going on, the resolution path may be different.
11-11-2011 02:49 PM
Thanks for the info. I was able to figure it out this morning. While trying to update the phone, with a dead battery, it went as far as deleting the OS, but could not connect to upload the the updated software. I installed a new battery and did the update again and it worked. Now I'm trying to figure out how to use it to check my work Outlook email.
11-12-2011 10:24 AM
Thanks for the info. I was able to figure it out this morning. While trying to update the phone, with a dead battery, it went as far as deleting the OS, but could not connect to upload the the updated software. I installed a new battery and did the update again and it worked.
Good job! Yes, at least a partial charge of the battery is required to perform update processes.
Now I'm trying to figure out how to use it to check my work Outlook email.
Do you need assistance with that? If so, then please provide the details about exactly what that email system is. There is no such thing as an "Outlook email", at least not with those exact words. It could be Outlook Web Access, it could be Blackberry Enterprise Solution, or other things. Basically, if your work email faces the internet (i.e., you can access it from "outside" via a web browser or something), then it should be able to be integrated into your BB. Start here:
11-12-2011 11:34 AM
Yes, it its Outlook web access. I've been to the AT&T store twice and was unsuccessful in getting the BB to access my email. Their thought was the Enterprise Solution. I was using an Iphone that got damaged. While waiting for my new phone to arrive, I broke out my old BB and was going to use it until the new Iphone arrives. I was told by AT&T that if I use the Enterprise Solution, that would change my plan for the Iphone (unlimited Data). Didn't want to do that.
11-12-2011 12:16 PM
For me, it's always easier to configure email via a PC/browser interface to your carriers BIS system. You can find those here:
And here are some KB's concerning configuring OWA:
However, none of this will work if you haven't actually subscribed to a BB-level data plan...and it sounds like you've not changed your data plan at all. For BB email, you must subscribe to the proper data plan for it to work...it's an enhanced service that functions completely differently from how other devices handle email.