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Visitor
Posts: 1
Registered: ‎08-23-2012
My Device: torch 9800
My Carrier: orange

error 507

can some one plz help my screen on my torch has gone white with error 507 and i dont no how to or where to find software plz plz help Smiley Sad

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: error 507

Hello,

A 507 means that there is no OS installed on your BB. To recover, the simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed to your PC

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

 

5) Follow these steps to install the OS to your BB

  • With your battery OUT OF your BB, open Blackberry Desktop Software & Connect your device to your PC, using the USB cable.
  • You will get three options: Retry, Update Or Cancel. Click on update.
  • Once it is to the stage of the update stating "initializing handheld", insert the battery into the BB.
  • The process should continue and install the OS to your BB.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Developer
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900
My Carrier: Axis

Re: error 507

try to update your blackberry os Smiley Happy