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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-24-2013
My Device: Curve - 8520
My Carrier: vivo

error 80002/ erro 80002


good Morning
I have a 8520 model blackyberry curve ...
And I can not access the app world, or downloading new apps by the app world or computer with phone connected ...

When you open the app world the following message appears

`` The app world requires the latest version of blackberry ID ``

When I click on `` update ``

and show this The message

`` Sorry, the server software update is not available. try again. ``

I click`` retry ``

and the same message appears

decide when clicking ``close`` other message appears

`` Has failed to install the blackberry ID. try again later. ``

I have registered the blackberry ID the internet ...
What can I do to solve my problem?


Lais Gnann Roque


Erro 80002

Bom dia

eu tenho um blackyberry curve modelo 8520...
E, não consigo acessar o app world, nem baixar novos aplicativos, nem pelo app world nem pelo computador e celular conectado...

Ao abrir o App world aparece a seguinte mensagem

`` O app world requer a versão mais recente do blackberry ID``

Quando clico em ``atualizar``

Aparece a mensagem

`` Desculpe, o servidor de atualização de software não está disponível. tente novamente.``

Clico em ``repetir``

e aparece a mesma mensagem

quando decido clicar em ``fechar`` aparece a mensagem

`` ocorreu uma falha na instalação do blackberry ID. tente novamente mais tarde.``

Eu fiz o registro do blackberry ID pela internet...
O que posso fazer pra solucionar meu problema?

No aguardo.

Laís Gnann Roque

Hall of Famer III
Posts: 59,085
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: error 80002/ erro 80002

Hi and Welcome to the Community!


While it is one number different, this KB has often been useful in your situation:

  • KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World


  • KB29501 "Error installing BlackBerry Identity, please try again later" when trying to install an update for BlackBerry Identity in BlackBerry App World.


Sometimes, deleting the Identity App itself from the BB can cause it to reinstall fresh, fixing the problem:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎09-22-2013
My Device: 8520
My Carrier: 8520

Re: error 80002/ erro 80002