Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎07-09-2013
My Device: torch 9860
My Carrier: blackberry

error id:40760

i have blackberry torch 9860 when i try to download application the message comes"cann not get new token due to offline state.(error id: 40760) so what can i do pls help me out for this problem

Highlighted
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: error id:40760

Did you try to perform hard reset by puliing your battery while your BlackBerry is ON and reinsert again? Do you have also BlackBerry Internet Service (BIS)? BlackBerry World requires BlackBerry data plan in order to download applications. 

 

Thanks!


Ripalpatel wrote:

i have blackberry torch 9860 when i try to download application the message comes"cann not get new token due to offline state.(error id: 40760) so what can i do pls help me out for this problem


 



Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"