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New Contributor
Posts: 3
Registered: ‎12-06-2012
My Device: Torch 9860
My Carrier: Optus

error in updating phone software

Hi,

 

I have a BB Torch 9860 - I update the phone via Descktop Software - PC

 

The problem I am having is:

The BB software is telling me that there is a new bundle available for my phone, however when I go through the steps needed to download and install the bundle, I keep getting an error opening installation log file...

 

I have taken screen shots and created a document with them in it so you can take a look.

 

I am not sure how to attach it to this post though Smiley Sad

 

My PC has the latest version of the desktop software loaded.

 

Any sugestions please?

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: error in updating phone software

I found this similar error:

"Error opening installation log file verify that the specified log file exist and is writable" duri...



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New Contributor
Posts: 3
Registered: ‎12-06-2012
My Device: Torch 9860
My Carrier: Optus

Re: error in updating phone software

Thank you for the information.

 

I followed the link and inturn followed the instructions given unfortunately it came up with a new error, some thing like the installation package does not exist ...

 

Is there a way to manually download and install the bundle?

 

Thanks again

New Contributor
Posts: 3
Registered: ‎12-06-2012
My Device: Torch 9860
My Carrier: Optus

SOLVED!! Re: error in updating phone software

Hi every one,

I have found a fix to my problem Smiley Happy Woo HOO!!

 

If you are getting the error "can not install Akami" or "This installation package

could not be opened......" and you are using Windows 7, THEN I hope that I have a

solution for you Smiley Happy

This was the only thing that worked for me.

In Windows 7, the main user, even though they are the 'administrator' does not have

all the administration rights.

Some installations you can select 'run as administrator' however that did not work

for me, even going to the properties and changing them did not work.

What I needed to do was;

Open a command prompt with admin rights:
- click 'start'
- type 'cmd' into the 'search' box

When you have the command window open;

1) hit CTRL-SHIFT-ENTER
2) at the prompt type - net user administrator /active:yes

Now logout of your main user account and re-login to the Administrator account.

Run your installation programs witht NO problems Smiley Happy

When you have finished, log out of the Administraor account and log back into your

main user account.

Follow the instructions above to open a command prompt with admin rights.

Then;

1) hit CTRL-SHIFT-ENTER
2) at the prompt type - net user administrator /active:no

Now everything is back to normal with the exception that your new programs have been

installed Smiley Happy

 

Cheers

Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SOLVED!! Re: error in updating phone software

Thank you for updating your thread.  Happy it's now working for you.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code