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New Contributor
Posts: 3
Registered: ‎09-30-2009
My Device: 9530 Storm 1

error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

Well, I see there is no direct contact with RIM blackberry technical support to report a bug.  So here goes a try on the forums.

 

Error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

 

Desktop software shows Never Backed Up.

This happens on both v5 and v6 of the software.

I'm using a 9530 Storm 1

 

Is there anyway to correct this?

 

Just to vent, I sent an email to the webmaster for blackberry.com and this is what I received...  Disappointing.   Ignore the following rant if you prefer Smiley Happy

 

From:BlackBerry Customer Support <webmaster@blackberry.net>  Add to Addresses  Block Sender
Date:Friday, October 22, 2010 12:23 PM
To:mgood@cox.net  Add to Addresses
Subject:Action Required: Please submit BlackBerry inquiry via approved channel no way to email a bug to software support?
Size:6 KB
Thank you for contacting BlackBerryTechnical Support. The email you submitted 
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contact your partner Support Account Manager as you incorrectly received this 
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incident) 
 
Hello, 
I don't see a contact for emailing a bug to technical software support for 
BlackBerry Desktop Software. 
Please forward this to software support and let me know if you have a web page 
that handles this request. 
I am getting an error on both v5 and v6 of BlackBerry Destop Manager Backup 
utility. The error is attached. 
The error is All data was not backed up. It shows Entries 0/1 Data Type 
Compatibility Settings 
It then shows Never Backed Up but it does create a backup file. 
-- 
 
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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

Hey docgood,

Welcome to the BlackBerry Support Community Forums.

 

Try completing an Advanced/Custom Backup to determine which database may be causing your issue:

 

BlackBerry Desktop Software 6.0:

Custom back up:

  1. Connect the device and open the Desktop software
  2. Select device and choose Backup
  3. Select Custom (selected data only)
  4. Backup each data base individually (this may that some time)
  5. Once you have determined which database is causing the issue clear that database

Delete selected device data:

  1. Connect the device and open the Desktop software
  2. Select device and choose Delete Device data
  3. Choose Selected data
  4. Check off the database and select delete

 

These steps should help determine what is causing the issue, if you have any further questions feel free to ask.

 

I hope this helps, cheers! 

-HB

 

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New Contributor
Posts: 2
Registered: ‎12-29-2009
My Device: Z10
My Carrier: Verizon

Re: error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

so, hatchback,

since i have just developed the same problem, does this mean that i can simply delete the "compatibility settings" database in the device and it will reconstitute itself and no further action is required ? or ?????

 

I was able to do a backup by unchecking the "compatibility setting" database but am not entirely sure how to proceed... simply delete the offending data base on the device and it will rebuild? or do i need to wipe and reload a previous backup?.... inquiring minds want to know

New Contributor
Posts: 2
Registered: ‎06-01-2009
My Device: Storm2 9550

Re: error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

Curious as well.  Have the same issue and would like to understand what happens should I delete the Compatibility Settings data.

New Contributor
Posts: 8
Registered: ‎12-18-2008
My Device: Not Specified

Re: error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

I had the same problem about 2 weeks or so ago. No matter what I did, I couldn't fix it including deleting the file. I did try Hatchback's procedure and it worked.  The problem hasn't returned. It takes about 45 minutes to an hour to complete.

 

 

Highlighted
New Member
Posts: 1
Registered: ‎02-21-2011
My Device: Storm2 9550
My Carrier: Verizon

Re: error is All data was not backed up. It shows Entries 0/1 Data Type Compatibility Settings

Compatibility settings are "read only" and cannot be deleted, but does it really matter?  If the solution is to delete the offending database, how is that different than having a backup that doesn't include that database?  If you fry your device and have to restore, you won't have that database, so deleting now does nothing except save you from an annoying error message.  Just ignore it.  If the message bothers you that much, save a custom backup with compatibility settings unchecked.  No matter what, the bottom-line result is the same.