10-22-2010 04:05 PM
Well, I see there is no direct contact with RIM blackberry technical support to report a bug. So here goes a try on the forums.
Desktop software shows Never Backed Up.
This happens on both v5 and v6 of the software.
I'm using a 9530 Storm 1
Is there anyway to correct this?
Just to vent, I sent an email to the webmaster for blackberry.com and this is what I received... Disappointing. Ignore the following rant if you prefer
Thank you for contacting BlackBerryTechnical Support. The email you submitted has not been delivered. Please find many alternative support options below. Are you a BlackBerry Partner or Carrier? If you are a BlackBerry Partner or Carrier and have a carrier code please contact your partner Support Account Manager as you incorrectly received this message. Self-Help Options: BlackBerryTechnical Solution Center. All BlackBerry smartphone users have free access to the BlackBerry Technical Solution Center a repository of support information and documentation, with enhanced search capabilities. Easily search for and find the BlackBerry support information you need. (http://www.blackberry.com/btsc/) BlackBerry Answers.The mobile web site that like having your own technical support team at your fingertips. Accessible right from your BlackBerry smartphone at mobile.blackberry.com, just type in a question to get step-by-step instructions that should solve the problem.(Note: BlackBerry Answers is compatible with all BlackBerry smartphones carrying a series number of 8000 and higher). BlackBerry Support Community Forums.Get your questions answered, and participate in discussions on BlackBerry products and services. Visit the BlackBerry Community Support Forum to get started. Flickr Picasa Facebook and Instant Messaging Applications. If you require assistance with one of our free social networking applications, please feel free to use our online web form to submit technical issues directly to BlackBerryTechnical Support at your convenience. (http://supportforums.blackberry.com/rim/) Are you already a BlackBerry Technical Support Services subscriber? If you have a technical support services subscription, you may contact us through our online web form (https://www.blackberry.com/besc/dashboard). If your BlackBerry smartphone has been provided to you by your company, please contact your IT help desk for assistance. All other BlackBerry smartphone users are encouraged to use one of the following options: Contact your Wireless Service Provider. Your service provider fields general questions and provides technical support for BlackBerry related issues and can act as your first point of contact. Subscribe to an annual based BlackBerry technical support program. BlackBerryTechnical Support Services offers 24x7 technical support and BlackBerryEnterprise Server software upgrades. If your technical support subscription has expired, or you would like to learn more about this option, copy and paste the following URL into your address bar: (http://na.blackberry.com/eng/support/programs/tech
10-27-2010 02:26 PM
Welcome to the BlackBerry Support Community Forums.
Try completing an Advanced/Custom Backup to determine which database may be causing your issue:
BlackBerry Desktop Software 6.0:
Custom back up:
Delete selected device data:
These steps should help determine what is causing the issue, if you have any further questions feel free to ask.
I hope this helps, cheers!
11-05-2010 10:45 AM
since i have just developed the same problem, does this mean that i can simply delete the "compatibility settings" database in the device and it will reconstitute itself and no further action is required ? or ?????
I was able to do a backup by unchecking the "compatibility setting" database but am not entirely sure how to proceed... simply delete the offending data base on the device and it will rebuild? or do i need to wipe and reload a previous backup?.... inquiring minds want to know
11-29-2010 05:10 PM
Curious as well. Have the same issue and would like to understand what happens should I delete the Compatibility Settings data.
11-29-2010 08:53 PM
I had the same problem about 2 weeks or so ago. No matter what I did, I couldn't fix it including deleting the file. I did try Hatchback's procedure and it worked. The problem hasn't returned. It takes about 45 minutes to an hour to complete.
02-21-2011 10:45 AM
Compatibility settings are "read only" and cannot be deleted, but does it really matter? If the solution is to delete the offending database, how is that different than having a backup that doesn't include that database? If you fry your device and have to restore, you won't have that database, so deleting now does nothing except save you from an annoying error message. Just ignore it. If the message bothers you that much, save a custom backup with compatibility settings unchecked. No matter what, the bottom-line result is the same.