02-27-2013 12:57 PM
Solved! Go to Solution.
02-27-2013 01:26 PM
With strong carrier network signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Otherwise, you should contact your mobile service provider for formal support.
02-27-2013 05:04 PM
02-27-2013 05:08 PM
The first section indeed is for BB10...
But if you keep reading, you find the section for pre-BB10 users (which is you):
But please remember...these are steps to conduct in order. Do not proceed to step 2 until you have properly competed step 1.
02-28-2013 09:44 AM
02-28-2013 09:57 AM
I am trying to do it on my phone, I found the service books but it gives me no option 2 send.
OK...so Method 1 then? Which means you are now in KB15402, and that as well has two sections (for different OS levels) as well as 5 steps in each section. So, again, what section and step number please?
Not through the website though
So you are also trying Method 2? If so, from those 5 words, I cannot tell anything at all...
Please help me to help you...when you reply with such lack of detail, you require me to drag the information out of you so that I can understand what you are doing. And that takes time...and the whole process will take longer for you than you wish it to be. If you just, in each reply, provide me with the actual details I keep asking you for, then this will go much quicker for you...
02-28-2013 12:18 PM
02-28-2013 12:29 PM
Ok using option one, (my software being V 5.0) I can't find 'setup' on my phone, (step 1).
Then you are reading the wrong section...the second section (OS 6 and 7) states that you go directly into Setup from the Homescreen. But the first section (the one you say you are following) says this:
Completely different from a requirement to go directly into Setup (which is what I interpret from what you've said there). But, in any event, it seems you got past that after all...so let's continue:
Going straight 2 step 2 e-mail settings that I found
Again, that's not step 2 of the first section...so I continue to wonder if you are actually following the correct section...but, again, you got past that, so let's continue (my confusion factor is irrelevant here, after all)...
then it tells u 2 select help frm the main screen that I found, but there is no send service book selection only' accept service book or delete service book.
That is odd...but at least you now seem to be in the correct section of the KB...but I've never before seen a situation where this KB was incorrect, but you never can know anything for sure.
So why don't you fall back to KB02830 and try Method 2 or Method 3?