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New Member
Posts: 1
Registered: ‎07-07-2014
My Device: Curve 9315/9320

error message on sync

I have recently begun receiving an error message when syncing with my computer.  Address and contacts are fine.  When it gets to the calendar I receive a message that reads "an error has occurred during an attempt to access a device database record".  Then I have no calendar entried on my blackberry.

Any suggestions?  My calendar is outlook on my computer and it worked before.

thanks

Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: error message on sync

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • Article ID: KB32534 BlackBerry Desktop Software hangs when synchronizing Address book containing Asian characters
  • Article ID: KB32420 BlackBerry Desktop Software displays "An error has occurred during an attempt to update a device database record." during contact synchronization
  • Article ID: KB31752 "Synchronization Error. An error has occurred during an attempt to update a device database record" appears during a wired address book synchronization with BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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