Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Not Specified

error message when attempting to set up email

Has anyone experienced a similar problem when attempting to set up an email on a Torch BB?  The message started with your deviice had a problem connecting to the server, and doesn't matter how many times I tried and retried it always fails.

 

Whenever, i tried to set it up it through the browser, the message JBossWeb/2.0.1.GA - Error report showed up with multiple details that I have to clue what it meant.

Has anyone experienced this problem and if they do, how did the problem get solved.

Thanks - steve 

Super Contributor
Posts: 264
Registered: ‎02-01-2011
My Device: Torch 9800 .246/.448/.526/.666/.706

Re: error message when attempting to set up email

Check out this YouTube vid and see if it works for you.

 

http://www.youtube.com/v/MgO1Ri1-uFE&rel=0&hl=en_US&feature=player_embedded&version=3

Follow BBOSGhostryder on Twitter
Don't forget to click on the Like button if you like the answer to your post and/or click on "Accept as Solution" if your problem is solved.
Live your life in such away that when your feet hit the floor in the morning, satan shudders & says..."Oh **** he's awake".
New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Not Specified

Re: error message when attempting to set up email

Sorry, it didn't work. Tried your suggestion, but it didn't even go to the choices of mails, it said it had problem connecting to the server.w, ith 2 choices of either to retry or cancel.

New Contributor
Posts: 5
Registered: ‎02-18-2011
My Device: Not Specified

Re: error message when attempting to set up email

bElow is the message I received when trying to set up my email from the browser.

H TTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: java.lang.NumberFormatException: null
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:523)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
root cause

java.lang.NumberFormatException: null
java.lang.Long.parseLong(Long.java:372)
java.lang.Long.valueOf(Long.java:518)
com.rim.webservices.apps.yahoomail.action.LaunchApplication.execute(LaunchApplication.java:107)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
note The full stack trace of the root cause is available in the JBossWeb/2.0.1.GA logs.

JBossWeb/2.0.1.GA
Super Contributor
Posts: 264
Registered: ‎02-01-2011
My Device: Torch 9800 .246/.448/.526/.666/.706

Re: error message when attempting to set up email

I did a search of this forum and found this post. Check it out first.

 

Also, take a look at this BlackBerry 101 how to regarding email setup. Might work.

 

There's another "fix" that one of the elite members posted for a similar sounding issue. Not sure if it will be of use to you.

 

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.


If after about 20-30 minutes that does not restore your email access...

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.


From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

Follow BBOSGhostryder on Twitter
Don't forget to click on the Like button if you like the answer to your post and/or click on "Accept as Solution" if your problem is solved.
Live your life in such away that when your feet hit the floor in the morning, satan shudders & says..."Oh **** he's awake".
Highlighted
Forums Veteran III
Posts: 3,795
Registered: ‎02-09-2009
My Device: Classic 10.3.2.798 OS + Playbook 64Gb

Re: error message when attempting to set up email

Are you on BIS or BES?  and do you have the BB data plan?

 

See if this applies: http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13197&slic...

IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.