02-19-2011 12:56 AM
Has anyone experienced a similar problem when attempting to set up an email on a Torch BB? The message started with your deviice had a problem connecting to the server, and doesn't matter how many times I tried and retried it always fails.
Whenever, i tried to set it up it through the browser, the message JBossWeb/2.0.1.GA - Error report showed up with multiple details that I have to clue what it meant.
Has anyone experienced this problem and if they do, how did the problem get solved.
Thanks - steve
02-19-2011 04:37 AM
Check out this YouTube vid and see if it works for you.
02-19-2011 08:25 AM
Sorry, it didn't work. Tried your suggestion, but it didn't even go to the choices of mails, it said it had problem connecting to the server.w, ith 2 choices of either to retry or cancel.
02-19-2011 11:50 AM
02-19-2011 01:07 PM
I did a search of this forum and found this post. Check it out first.
Also, take a look at this BlackBerry 101 how to regarding email setup. Might work.
There's another "fix" that one of the elite members posted for a similar sounding issue. Not sure if it will be of use to you.
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
If after about 20-30 minutes that does not restore your email access...
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
02-27-2011 12:40 PM
Are you on BIS or BES? and do you have the BB data plan?