Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-24-2013
My Device: blackberry curve 9320
My Carrier: Zirim

error message when downloading videos

Hi, I'm Godwin. I used to download lots of videos, including movies but of recent, I haven't been able to download any video; when I try, it'll say "error". I don't understand why its like that. I've checked my free memory space and its about 169megabyte, my signal status is -70, my network reads "3G",.....my phone's model is BLACKBERRY CURVE 9320. Pls help. THANK YOU VERY MUCH!
Hall of Famer III
Posts: 57,812
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: error message when downloading videos

Hi and Welcome to the Community!


Unfortunately, from merely "error", there are too many possible reasons. Is that the exact and complete error message? Is there anything else in the error message that might give some additional hints?


In any event, anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


You might also contact your mobile service for formal support...maybe they can see something more than just "error".

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................