Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Contributor
Posts: 5
Registered: ‎02-15-2012
My Device: BB Bold 9900
My Carrier: Vodafone

Re: Desktop Manager v.7

OK - I've managed to make it work, using the following approach:

  1. Uninstall the existing program if you have it installed (you have to do this via the Control Panel as there is no 'uninstall' command on the menu
  2. I kept my desktop software settings, but I'm not sure how much benefit I got from that as I had to reconfigure everything again anyway
  3. Restart your computer to clean it up
  4. Go to the Blackberry website and find the Desktop software download
  5. Run the program then consent for the C++ bit to be installed
  6. Re-configure to your preferred settings and you should be good to go

RIM could do so much better in this regard.