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New Member
Posts: 2
Registered: ‎07-06-2011
My Device: curve 8520
My Carrier: o2

every button on my blackberry curve 8520 has stopped working help!!!

Hi all, i dont know if this is a popular question but all the buttons have stopped working on my phone it started with a few of the not working like the n button the o button ect and the the other day all the buttons just stopped can someone help me to see if its a softwear issue or a problem with the phone itself. thanks 

Regular Contributor
Posts: 96
Registered: ‎05-10-2011
My Device: Blackberry 8520
My Carrier: Vodafone

Re: every button on my blackberry curve 8520 has stopped working help!!!

If you press the ALT key repeatedly do you get the ALT symbol at the top of the display?

New Member
Posts: 2
Registered: ‎07-06-2011
My Device: curve 8520
My Carrier: o2

Re: every button on my blackberry curve 8520 has stopped working help!!!

nope, nothing.
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: every button on my blackberry curve 8520 has stopped working help!!!

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.


1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

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New Contributor
Posts: 4
Registered: ‎07-11-2011
My Device: blackberry curve 8900
My Carrier: o2

Re: every button on my blackberry curve 8520 has stopped working help!!!

hi my daughters keyboard has stopped working apart from the alt key amd the capital key it wont let her et onto the main menu what can i do? please help
Highlighted
Regular Contributor
Posts: 96
Registered: ‎05-10-2011
My Device: Blackberry 8520
My Carrier: Vodafone

Re: every button on my blackberry curve 8520 has stopped working help!!!

Hi joanna2837!

 

This is probably caused by a faulty theme.  It can be fixed by booting the phone into save mode (see link below) & then deleting the theme.

 

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17877

New Contributor
Posts: 4
Registered: ‎07-11-2011
My Device: blackberry curve 8900
My Carrier: o2

Re: every button on my blackberry curve 8520 has stopped working help!!!

Thanks I will try it
New Contributor
Posts: 4
Registered: ‎07-11-2011
My Device: blackberry curve 8900
My Carrier: o2

Re: every button on my blackberry curve 8520 has stopped working help!!!

I have tried it and it won't come up, is it for the 8520?
New Contributor
Posts: 4
Registered: ‎07-11-2011
My Device: blackberry curve 8900
My Carrier: o2

Re: every button on my blackberry curve 8520 has stopped working help!!!

I have just tried again and ot worked thanks very much Smiley Happy
New Member
Posts: 1
Registered: ‎04-22-2012
My Device: curve 8520
My Carrier: btc

Re: every button on my blackberry curve 8520 has stopped working help!!!

I got the same problem but my alt button is working