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New Member
Posts: 1
Registered: ‎08-26-2010
My Device: curve 8520
My Carrier: tmobile

everytime i try to log in its saying it cannot connect to app world

[ Edited ]

I installed the new blackberry app yest and set up the log in details required and now everytime i try to log in its saying it cannot connect to app world spoke to t mobile and all they said is its a problem with blacknerry and theres nothing they can do!!!!!!!!!

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: everytime i try to log in its saying it cannot connect to app world

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you will need to contact your carrier again -- there is more that they can do...specifically, they can escalate your case into RIM for resolution. That cannot happen here.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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