Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 8
Registered: ‎07-16-2014
My Device: blackberry curve 8520
My Carrier: Telenor Pakistan
Accepted Solution

facebook login problem

Hi...
I have a BB curve 8520 .. I have a trouble to loging in to facebook.
When I put my facebook I'd through native browser in the welcom screen and click on the login,
After some processing the facebook shows me "You must log in" and this message shows me again and again.
Infact the opera browser is working for me but BB browser is not working why? Anybody help plz... My BB os is 4.6.1
Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: facebook login problem

Hi and Welcome to the Community!

 

4.6.1 is rather old...I recommend you update (I am pretty sure some level of the 5.0 OS is available for your device model). The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.


 

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 8
Registered: ‎07-16-2014
My Device: blackberry curve 8520
My Carrier: Telenor Pakistan

Re: facebook login problem

No . There is no OS update is Available ....
So I want to work with os 4.6 can an solution is available without updating OS.
I also check my f0ne by a m0bile Mechanic, he also tell me that it's not working with OS 5.
New Contributor
Posts: 8
Registered: ‎07-16-2014
My Device: blackberry curve 8520
My Carrier: Telenor Pakistan

Re: facebook login problem

Did any soution is Available without updating the os.
Hall of Famer III
Posts: 57,664
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG191), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: facebook login problem

No update is available? What about from Telenor Serbia, 5.0.0.681? That seems like an update to me...and I merely randomly picked a carrier...your random pick might be even better than mine.

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 8
Registered: ‎07-16-2014
My Device: blackberry curve 8520
My Carrier: Telenor Pakistan

Re: facebook login problem

Ok thanx I will try...... if it work then I'll tell u.