03-22-2011 07:31 PM
Let me start from the begining. I downloaded Facebook 2.0 and shortly afterwards my phone reset all by itself. After it reset the screen was stuck on the BB loading screen. The loading bar Fills but the screen does not change after that point. Once it has fully loaded i can receive calls like usual but the screen will change only to reflect that i have an incoming call and wil then freeze on that screen. Buttons do not work and the touch screen doesnt either. I tried to use the desktop manager to delete the app but it will not connect and when i try to update it says " a fatal error has occured".
03-22-2011 07:46 PM
Hi and Welcome to the Forums!
It sounds like you've experienced the "worst case" outcome from the use of Beta software. As such, your best bet is to reload your OS cleanly and restore from the backup you took before you began.
03-22-2011 07:58 PM
From a PC, you can install any OS package to a BB via this procedure:
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
After that, you re-install all of your other add-on apps and restore your data from that backup you took before you started:
03-22-2011 09:18 PM
It varies by OS, but basically it is in the same folder as LOADER.EXE.