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BlackBerry® OS Smartphones

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Posts: 1
Registered: ‎12-27-2008
My Device: Not Specified

fatal error when updating?

i tried updating my software but i keep getting this message....

 

"the desktop loader is unable to connect to the device
you may need to enter the password on the device"

 

 

where or how is this password derived?

 

someone please help! i cant even use my phone...