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New Contributor
Posts: 2
Registered: ‎06-25-2013
My Device: bold 9790
My Carrier: reddintton

fifth time same problem

[ Edited ]

i have puchased blackberry 9790 mobile it is fifth time wihtinone year i have facing software error problem everytime it goes to banglore for 15  to 20 day i facing lot of problem since i have shifted to blackberry 

you can check the history also with your records 



This is mail is just to let you know i have purchased a phone with goodwill company name so just give me a proper solution ?? solution??/

every fifteen days i have to give phone to blackberry service center for repairs 


it feels i have made a bad decesion after puchasing blackberry9790


hope i would atleast hear a reply if not solutions 



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Hall of Famer III
Posts: 58,391
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: fifth time same problem

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.


BSCF User Comm.JPG

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase and/or service center...even if they may so far not have been very helpful. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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