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New Contributor
Posts: 9
Registered: ‎12-07-2008
My Device: Not Specified

filed messages not hiding on device

I have setting on "yes" for "hide filed messages" yet when I file a message in Outlook on my laptop and that message is properly relocated to the archived folder on my laptop hard drive, that message remains on the device inbox and is not hidden. How di I have filed messages removed from my view on the device inbox.

 

 

I cannot view deleted messages either which could be a related or separate issue.

 

Thanks

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: filed messages not hiding on device

You are under any exchange server?

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New Contributor
Posts: 9
Registered: ‎12-07-2008
My Device: Not Specified

Re: filed messages not hiding on device

Yes, this is my business email account connected thru a VPN and to a designated to a specific company server. Is that what you mean? 
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: filed messages not hiding on device

here are the differences between BES and BIS
BIS - BlackBerry Internet Service = email service provided by the respective carrier; T-Mobile, AT&T, Verizon, Rogers, etc, etc...

BES - BlackBerry Enterprise Server = email service provided by a server ran by a company. For example by your employer...
If you have only the BIS, you can't sync the mails between the device and your pc.
--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
Posts: 9
Registered: ‎12-07-2008
My Device: Not Specified

Re: filed messages not hiding on device

I have BES
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: filed messages not hiding on device

Tell your guys IT read this link

http://na.blackberry.com/eng/services/server/

--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.