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Contributor
Posts: 47
Registered: ‎01-04-2011
My Device: Curve 8520, Pearl 8100
My Carrier: TSTT

Re: forgot app password and secret question

However, if you do it from a computer, it doesn't
New Member
Posts: 1
Registered: ‎11-03-2011
My Device: blackberry 9300
My Carrier: rogers

Re: forgot app password and secret question

forgot my password and secret question
Highlighted
Contributor
Posts: 47
Registered: ‎01-04-2011
My Device: Curve 8520, Pearl 8100
My Carrier: TSTT

Re: forgot app password and secret question

From your computer, go to your carrier's BIS website. At the logon screen, click "Forgot Password" or "Forgot Username". Enter your PIN or IMEI, then click OK.
New Contributor
Posts: 3
Registered: ‎01-19-2012
My Device: curve
My Carrier: cellc

Re: forgot app password and secret question

Hello please help me I tried deleting my old I D,by clicking da link on my email but when it says continue I pressed it and it goes to blank page,I waited for hours but it showed nothing,I have been trying for months to sort this I came this far and its still not working,how will I know if my I D is deleted,please help
New Member
Posts: 2
Registered: ‎08-30-2012
My Device: touch
My Carrier: tmobile

Re: forgot app password and secret question

Thanks for posting this solution. I have been going crazy on how to reset I called RIM directly they were no help unless I pay and of course Tmobile had no solution for either!
New Member
Posts: 1
Registered: ‎09-10-2012
My Device: 9300 Curve
My Carrier: vodaphone

Re: forgot app password and secret question

I can't remember my password, though I can remember the answer to the secret question. However, the e-mail account that I'd used with it is no inactive so I can't log in to find the e-mail that they've sent it with my password, so I don't know what to do. Any suggestions?

New Member
Posts: 1
Registered: ‎12-21-2012
My Device: bold 9790
My Carrier: mtn nigeria

Re: forgot app password and secret question

i need my blackberry password recovery answer
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question


anene wrote:
i need my blackberry password recovery answer

Hi and Welcome to the Community!

 

Given the discussion in ths thread pertains to BBID, only you will know the answer to the password recovery question...you would have created the question and the answer when you created your BB ID. No one else can know that information...it is secure.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-28-2013
My Device: RIM
My Carrier: curve 9220

Re: forgot app password and secret question

Please help me I cannot remember my I'd pass word and even the recovery question
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question


mamoeti wrote:
Please help me I cannot remember my I'd pass word and even the recovery question

Hi and Welcome to the Community!

 

Then you require more drastic recovery means:

  • KB26361 How to change or reset a BlackBerry ID password

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................