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New Member
Posts: 1
Registered: ‎01-04-2014
My Device: Blackberry z10
My Carrier: Etisalat

Re: forgot app password and secret question

hei i am facing the same problem.. i am not able to install any aps from blackberry world... its because i forgot my blackberry id password and secret answer.. so i deleted the apps which i had installed previously.. then i deletd my blackberry id according to the above cments and i created a new black berry id using the same email id as before... wen i tried to install aps its nt possible because they are showing that the original id must be used.. i am not able to install any apps.. inspite of deltng the id and creatng a new onee.. plz help
Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: forgot app password and secret question


Missyan wrote:
hei i am facing the same problem.. i am not able to install any aps from blackberry world... its because i forgot my blackberry id password and secret answer.. so i deleted the apps which i had installed previously.. then i deletd my blackberry id according to the above cments and i created a new black berry id using the same email id as before... wen i tried to install aps its nt possible because they are showing that the original id must be used.. i am not able to install any apps.. inspite of deltng the id and creatng a new onee.. plz help

Hi and Welcome to the Community!

 

The process you describe requires an on-device WIPE also...as in:

  1. Back up your device
  2. Remove all apps (optional...step 4 will also accomplish this)
  3. Destroy the BBID
  4. WIPE the BB
  5. As the BB comes up after the WIPE, re-create the BBID using the exact same credentials
  6. Reinstall and restore everything from your backups

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Visitor
Posts: 1
Registered: ‎04-23-2014
My Device: Blackberry 9810
My Carrier: Vodacom

Re: forgot app password and secret question

[ Edited ]

Hi, im encountering the same problem..pls send me the link so i can reset my blackberry Id without the security question..myemail address is [removed personal information]

Thanks for the assist
Graham

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: forgot app password and secret question


GrahamsArtworks wrote:
Hi, im encountering the same problem..pls send me the link so i can reset my blackberry Id without the security question..

Thanks for the assist
Graham

Hi and Welcome to the Community!


All the information you need is in this "sticky" post:

Please note that we don't reply via your email address, and actually posting your email address is a violation of the Ts and Cs of this site, and the mods will shortly be redacting that personal information.


Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎05-21-2014
My Device: Blackberry 8520
My Carrier: GT&T

Re: forgot app password and secret question

 
pru
New Member
Posts: 1
Registered: ‎07-23-2014
My Device: curve 9320
My Carrier: curve

Re: forgot app password and secret question

I forgot my recovery question pls help
Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: forgot app password and secret question

Hi and Welcome to the Community!

 


pru wrote:
I forgot my recovery question pls help

Everything necessary is already covered above, and in the thread linked in post 94 above. Without knowing the answer to the recovery question, there is only one automated method to use, and it requires a very specific prerequisite to have already been done in the past (can't be done now)...confirming your BBID via the link sent in an original registration email sent when you created the BBID. If not done, then you cannot use the automated methods, and instead are left with a choice of abandonment or seeking formal human support (all of which is fully discussed in the thread linked in post 94 above).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎06-01-2015
My Device: BLACKBERRY-4B6B & SQN100-3
My Carrier: 123456789

Re: forgot app password and secret question

Dear sir

This is Narendra Tiwari forgotten my app password aswell as secret question pls confirm what to do 

Elite I
Posts: 6,750
Registered: ‎04-06-2008
My Device: Passport & PlayBook
My Carrier: T-Mobile USA

Re: forgot app password and secret question


narendra1984 wrote:

Dear sir

This is Narendra Tiwari forgotten my app password aswell as secret question pls confirm what to do 


If you mean BlackBerry ID, the answer has been posted. You mean something else, you need to say what that is, but then likely you need to talk to the developer, and then more likely the developer can't help. That is the point of secret passwords and secret security question answers. 

- Ira
Visitor
Posts: 1
Registered: ‎09-01-2015
My Device: blackberry 9320
My Carrier: vodacom

Re: forgot app password and secret question

l forgot password and the secret question,what do l do now?

keithlegg881@gmail.com