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New Contributor
Posts: 2
Registered: ‎03-28-2013
My Device: RIM
My Carrier: curve 9220

Re: forgot app password and secret question

Pleas help me I fogot my I'd password and the recovery question
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question

Did you not read what I posted above? Message 40 of this thread? It contains a link to an article that has all that you need. Please scroll up, click that link and carefully read that entire article.

Good luck.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎05-23-2013
My Device: 9790
My Carrier: vodacom

Re: forgot app password and secret question

[ Edited ]

is there any way that i can get my BB id back i have not kept the 'setting up email'. i hva epurchased some apps.

 

below is my latest purchase:

 

Thank You For Ordering from BlackBerry App World™. The following is a summary of your order. Please use this as proof of your purchase.

 

 

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

 
New Member
Posts: 2
Registered: ‎05-23-2013
My Device: 9790
My Carrier: vodacom

Re: forgot app password and secret question

please post link

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question


pr3sha wrote:

please post link


 

Hi and Welcome to the Community!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.


However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎06-29-2013
My Device: Bold 9700
My Carrier: Glo NG

Re: forgot app password and secret question

It worked, thank you for posting this.
New Contributor
Posts: 5
Registered: ‎07-25-2013
My Device: 9320
My Carrier: 3

Re: forgot app password and secret question

What if apps had been downloaded from app world, support?
New Contributor
Posts: 5
Registered: ‎07-25-2013
My Device: 9320
My Carrier: 3

Re: forgot app password and secret question

I mean if the password and recovery question answer has been forgotten what do I do?
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question

Hello,

 


scooba91 wrote:
I mean if the password and recovery question answer has been forgotten what do I do?

Exactly as posted in message 45 above.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 5
Registered: ‎07-25-2013
My Device: 9320
My Carrier: 3

Re: forgot app password and secret question

I didn't realise there was more pages untill I had commented lol sorry dude, thank you.