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Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question


osare wrote:
Hello

Pls I forget my password I need to get it back.

Visit www.blackberry.com/blackberryid to reset your BBID password.

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Posts: 1
Registered: ‎10-31-2013
My Device: 9300
My Carrier: tshepo

Re: forgot app password and secret question

Hi can you send me an email having deltail about my black berry log in info,i need passworn and question

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question


magoropt wrote:

Hi can you send me an email having deltail about my black berry log in info,i need passworn and question


No, we cannot, sorry. We are users just like you.

 

To reset your BBID password follow the instructions in the post in this thread just above yours... it's been covered many times if you read this thread.  www.bbid.com

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎11-04-2013
My Device: 9300
My Carrier: Telkomsel

Re: forgot app password and secret question

Dear team,

 

I also forgot my blackberry pass and security answer. Unfortunately, I just trying to archiving my contact via Blackberry Protect. And now I need that ID to recover all of my contacts into my device.

 

How can I restore all that contact inside the Blackberry protect, while I forgot my blackberry ID and the security question?

Please advice.

 

Regards,

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question

It's discussed previously in many posts in this thread. You must know the BBID password to login to Protect, and you must know your secret question to reset the password if you don't know the password.

 

******

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.


>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎12-05-2013
My Device: blackberry davis
My Carrier: indonesian provider (XL)

Re: forgot app password and secret question

[ Edited ]

i forgot my bb id password , my secret question , and what make it worst is my email already dead because never activated it for a long long time... so what should i do now ?? already make new bb ID but still i cant destroy my previous bb ID because the email non accessable -_-

 

any suggestion ?

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question


Flaminis wrote:

i forgot my bb id password , my secret question , and what make it worst is my email already dead because never activated it for a long long time... so what should i do now ?? already make new bb ID but still i cant destroy my previous bb ID because the email non accessable -_-

 

any suggestion ?


None, you won't be able to delete the previous account.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎12-05-2013
My Device: blackberry davis
My Carrier: indonesian provider (XL)

Re: forgot app password and secret question

so nothing can help me to reset my bb id password ?

Posts: 94,471
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question

The reset request must be made to the existing email account upon which you registered, if you reset via the PC, or the BlackBerry device if you perform the request via BlackBerry itself.

 

If you can no longer receive emails to that account... I think you're stuck on that old BBID.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎12-11-2013
My Device: non-Blackberry user
My Carrier: non-Blackberry user

Re: forgot app password and secret question


JSanders wrote:

It's discussed previously in many posts in this thread. You must know the BBID password to login to Protect, and you must know your secret question to reset the password if you don't know the password.

 

******

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.



Hi, thanks for your advance. Its helpful.