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BlackBerry® OS Smartphones

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Guru II
Posts: 21,957
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: forgot my blackberry id & password

If you're trying to access the new BBID on the device you will have to wipe your device. Make a backup first and then go to the Settings and do a Security wipe. Login with the new BBID and then restore your backup.

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