Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎03-15-2013
My Device: 9320
My Carrier: Vodacom

forgot my blackberry id and password

HELLO I'M HAVING TROUBLE USING MY BBM OR BBW BECAUSE I HAVE FORGOTTEN MY PASSWORD AND ID EVERYTIME I GO AND CHANGE IT ON THE WEB SITE IT KEEPS SENDING ME AN EMAIL WITH A LING THAT IS GOING TO SEND THE SAME EMAIL WITH A LINK TO ME EMAIL ADDRESS .I'M GOING IN CIRCLES HERE SOMEONE PLEASE HELP ME

Highlighted
Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: forgot my blackberry id and password

Hi and Welcome to the Community!

 

Password reset emails are never delivered to the device itself for security reasons. Hence, you must have separate access (e.g., PC-based webmail, etc.) to that email account in order to receive and process the password reset. But, if that email account happens to be a hosted one (e.g., @bb or @carrier), then you are in a catch-22 since those email accounts are accessible solely via the device itself and not from anywhere else.

 

So, if the first applies and you do have separate access to that email account, then go there and process the password reset.

 

But, if the second applies (a hosted email account), then see this:

  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address

Good luck!

 

PS...also refer to this:


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................