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Contributor
Posts: 10
Registered: ‎06-20-2013
My Device: BB Z10
My Carrier: vodacom
Accepted Solution

forgotten ID Password and Answer to Security Question

Would someone be kind enough to assit in the above problem. I forgot the password and even if I try to answer the Security question with the only 3 possible answers I would have I cannot log in and soon I am locked out. How do I change my password without knowing the correct answer to the security question. I am either told that my Username is already in use or wrong password/answer to Security Question. At wits end. Please help. I saw a link earlier on which when opened said it was no longer available.

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: forgotten ID Password and Answer to Security Question

Good day

Welcome to BB forums

go to this link here below try your luck

https://blackberryid.blackberry.com/bbid/recoverpassword/

If you don't have your security answer for the question there no choice but to create a new ID sorry
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Contributor
Posts: 10
Registered: ‎06-20-2013
My Device: BB Z10
My Carrier: vodacom

Re: forgotten ID Password and Answer to Security Question

Hi Rob thanks. Would you be able to assist in how to delete current ID and then create a new ID. Cold here in Cape town South Africa today. Nice evening to you

 

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: forgotten ID Password and Answer to Security Question

[ Edited ]

hello my friend I'm not sure if you can delete the current one,not to sure maybe someone else can assist on here!

But if you need to create a new ID make sure you click link below

 

https://blackberryid.blackberry.com/bbid/registration/registration_eula.seam

 

 

 Make sure you use a new  "EMAIL" do not lose the password or security answer for the question you set up!

Good Luck!

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Contributor
Posts: 10
Registered: ‎06-20-2013
My Device: BB Z10
My Carrier: vodacom

Re: forgotten ID Password and Answer to Security Question

Hi Rob you are a Star! I entered a new e-mail address and re-did the ID and all is fine. Many thanks for your assistance. Enjoy the weekend.

Now I can see if I can cure my Z10 problem where the e-mails are received and a few minutes later deleted on its own.

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: forgotten ID Password and Answer to Security Question

You're welcome my friend!

So your getting emails then later on deleted am I correct?

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Contributor
Posts: 10
Registered: ‎06-20-2013
My Device: BB Z10
My Carrier: vodacom

Re: forgotten ID Password and Answer to Security Question

Hi Rob, no they just disappear completely, even if you respond the sent items disappear from my sent box. Lucky I pick them up on my PC. Someone said it might be because I am on Pop3 server. The Vodashop, MTN outlets who market the product cannot help me at the moment as they say the product has just hit the market and they must still receive training.