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New Member
Posts: 1
Registered: ‎07-18-2013
My Device: Blackberry Bold
My Carrier: MTN

forgotten balckberry ID and Security question

My Curve died and i have been trying to load all my data on the a borrowed bold.... but i cannot get my bbm as I am required to log into Blackberry ID. I have forgotten the password and the security question.... and now have only 1 attempt left.... How can i retrieve my password?

 

Also I think the bb account associated with the new phone is the account set up previousy and not mine, and thats why it is not accepting my password and secrity question!

 

Please assist.

 

Thanks!

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: forgotten balckberry ID and Security question

[ Edited ]

Good day

 

Welcome to BB forums

 

Without the answer to your security question you won't be able to recovery your password, do not have back up file?

 

There are some links below that can help you out!

 

How to reset the BlackBerry ID password using the password recovery question

 

How to change or reset the BlackBerry ID password

 

 

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New Member
Posts: 1
Registered: ‎07-21-2013
My Device: Curve
My Carrier: Tree

Re: forgotten balckberry ID and Security question

my problem is...i was reset my blackberryid pasword, there was a meesage that an email was sent tomy email...but my emailaccount is inactived...how to solve this problem??how i get my password again?

Hall of Famer III
Posts: 57,560
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgotten balckberry ID and Security question


maparamitha wrote:

my problem is...i was reset my blackberryid pasword, there was a meesage that an email was sent tomy email...but my emailaccount is inactived...how to solve this problem??how i get my password again?


 

Hi and Welcome to the Community!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.


However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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