Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎11-20-2013
My Device: curve 9360
My Carrier: MTN

forgotten blackberry Id and recovery answer

I'm using a blackberry curve 9360 it is a business phone it has locked me out due to this lost passwords please help I'm whiling to start it from scratch although it will cost me important information
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: forgotten blackberry Id and recovery answer

Hi .. 

 

Can you eloberate the Ques please . ..it not clear to me . .

 

Thanks

Please update the result after applied..

Thanks
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: forgotten blackberry Id and recovery answer

Locked you out? Ok is this a BlackBerry ID password or a Device password.

 

Let me know if this help.
New Contributor
Posts: 6
Registered: ‎11-20-2013
My Device: curve 9360
My Carrier: MTN

Re: forgotten blackberry Id and recovery answer

The password and recovery answer are forgotten we have tried but we can't remember now
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: forgotten blackberry Id and recovery answer

Hi . . 

 

In this situation you dont have any option left . .

 

Either you can get it by password recovery Question or by the Email password..

 

Thanks

 

Please update the result after applied..

Thanks
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: forgotten blackberry Id and recovery answer

Ok its clear now this is a BlackBerry ID password, like what sameer said if you cant remember the security answer, you need to create a new BlackBerry ID for your device.

Let me know if this help.
New Contributor
Posts: 6
Registered: ‎11-20-2013
My Device: curve 9360
My Carrier: MTN

Re: forgotten blackberry Id and recovery answer

I dnt have neither how do I reset the device without the passwords or recovery answer
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: forgotten blackberry Id and recovery answer

For you to ger rid of the BlackBerry ID that is on your device which you dont know the password your gonna have to wipe your device.
 You can use the BlackBerry desktop software to back up all your data before wiping the device.

 

Let me know if this help.
Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: forgotten blackberry Id and recovery answer

Hi . .

 

In this Case . .Take the backup of the device .. Wipe it and Create a new BB ID then go in to the Device.

 

thanks.. 

Please update the result after applied..

Thanks
New Contributor
Posts: 6
Registered: ‎11-20-2013
My Device: curve 9360
My Carrier: MTN

Re: forgotten blackberry Id and recovery answer

How do I wipe it where is that found on the device