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New Contributor
Posts: 3
Registered: ‎01-20-2012
My Device: torch 9800
My Carrier: movistar

forgotten password and answers for recovering

I can't remember the password y the answer for the question for recover it .
I don't know what can I do? I speak Spanish also and better that English
Thanks very much
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgotten password and answers for recovering

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

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New Contributor
Posts: 3
Registered: ‎01-20-2012
My Device: torch 9800
My Carrier: movistar

Re: forgotten password and answers for recovering

Thanks very much.
New Contributor
Posts: 3
Registered: ‎01-20-2012
My Device: torch 9800
My Carrier: movistar

Re: forgotten password and answers for recovering

Hello!
Well I couldn't remember the ID and the answer.
I create a new account whit another email but when I tried to access , I can't do that because this account its no associated for this BB . Could you tell me how can I change the account associated al this telephone? Very thanks!!
Visitor
Posts: 1
Registered: ‎01-22-2012
My Device: Chrome
My Carrier: ATT

Re: forgotten password and answers for recovering

I have same problem.  I can reset password on a computer but on the phone I answer the secret question and choose a new password - a new window opens but freezes.

 

I deleted the ID account but the phone still is asking for a password.

 

Is there some way to erase the cache on the phone so it will let me create a new account on the phone?