Was there an error message presented? The exact and complete contents of that would help greatly.
Have you tried a different card?
Have you tried that card in a different device?
The answers and results from all of this will guide to the correct root problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.