04-30-2010 05:32 PM
My phone always freezes. I get that hour glass and it doesnt go away for a while. I though updating the software would help so I just tried to. Towards the end, my phone froze. it froze about 20 minutes ago and is still frozen. I dont know what to do. UGHHH i cant call support cause my blackberry is my only phone.
05-01-2010 08:21 PM
Hi and Welcome to the Forums!
If it froze up during the update, then it's likely toasted. You'll likely need to wipe it clean and reload clean. See this: