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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎04-30-2010
My Device: Curve 8330
My Carrier: Verizon

froze while updating software

My phone always freezes. I get that hour glass and it doesnt go away for a while. I though updating the software would help so I just tried to. Towards the end, my phone froze. it froze about 20 minutes ago and is still frozen. I dont know what to do. UGHHH i cant call support cause my blackberry is my only phone.

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Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: froze while updating software

Hi and Welcome to the Forums!

 

If it froze up during the update, then it's likely toasted. You'll likely need to wipe it clean and reload clean. See this:

 

 

Good luck.


Occam's Razor nearly always applies when troubleshooting technology issues!

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