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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-26-2012
My Device: Style
My Carrier: Sprint

frozen track ball on Blackberry Style

Have tried rebooting 3 times but the screen is still frozen w/a message "Application permission"  to allow or deny.  This happened after an "upgrade" through Blackberry apps to Facebook.  Short of taking this into my provider, Sprint, for a cleaning, is there anything that can be done?  Very disappointed.  Don't have the time to wait around for an hour while this is happening.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: frozen track ball on Blackberry Style

Hey chayadina,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to resolve your trackball issue: www.blackberry.com/btsc/KB29640


Let me know if you have any more questions.





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