06-26-2012 10:52 AM
Have tried rebooting 3 times but the screen is still frozen w/a message "Application permission" to allow or deny. This happened after an "upgrade" through Blackberry apps to Facebook. Short of taking this into my provider, Sprint, for a cleaning, is there anything that can be done? Very disappointed. Don't have the time to wait around for an hour while this is happening.
06-29-2012 06:30 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve your trackball issue: www.blackberry.com/btsc/KB29640
Let me know if you have any more questions.
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