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New Contributor
Posts: 7
Registered: ‎12-06-2012
My Device: torch 9860
My Carrier: rogers wireless
Accepted Solution

frozen

Hi, I am in need of some assistance, my 9860 rebooted itself today and froze on load/start up screen. The white status bar made it to the bb button and will not go past. I have tried the hard reset and the same thing happens. Anyone know a fix to this issue??

 

Thank you, Maxxshaune

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Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen

Try starting up in Safe Mode.

Then, go to Options > Device > Application Management and delete any third party themes or latest applications you installed.

From there, start back up in normal mode .and see what happens.

 

***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

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New Contributor
Posts: 7
Registered: ‎12-06-2012
My Device: torch 9860
My Carrier: rogers wireless

Re: frozen

wont go into safe mode...ugh

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen

Sometimes holding down the escape key at just the right time can put it in Safe Mode, right after the red LED blinks, or after the white bar starts loading. Try it different ways. Keep holding it down.

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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎12-06-2012
My Device: torch 9860
My Carrier: rogers wireless

Re: frozen

I appreciate your efforts trying to resolve this issue, but alas it will not go into safe mode, I have tried holding the back button down at various times thoughout the start up...before red light, half way through red light, after the light goes out, and when the white status bar comes up...this is very frustrating...

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen

Try leaving the battery out completely for 30-60 minutes.

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New Contributor
Posts: 7
Registered: ‎12-06-2012
My Device: torch 9860
My Carrier: rogers wireless

Re: frozen

have left it out for 2 hrs

Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen


maxxshaune wrote:

have left it out for 2 hrs


and?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎12-06-2012
My Device: torch 9860
My Carrier: rogers wireless

Re: frozen

Nothing....now it won't even go that far...it doesn't even turn on anymore
Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: frozen

Call or go by you local Rogers store. They should support this under warranty.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code