Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-22-2013
My Device: blackberry 9300
My Carrier: mtn-uganda


my blackberry 9300 curve completely blacked out even the led light wont go on what can i do ?

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: frozen

[ Edited ]

Always start with a battery pull. Remove your battery while your phone is powered on (or if there's no sign of life, just remove it) then reinsert it a few seconds later.


If that doesn't do the trick, plug your phone in to your PC and open BlackBerry Desktop Software. Once your phone has been recognized, follow any prompts that appear (one of which might be to reload your OS if a working OS isn't detected by BDS).



Let us know if that helps you.  Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.