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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎07-22-2013
My Device: blackberry 9300
My Carrier: mtn-uganda

frozen

my blackberry 9300 curve completely blacked out even the led light wont go on what can i do ?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: frozen

[ Edited ]

Always start with a battery pull. Remove your battery while your phone is powered on (or if there's no sign of life, just remove it) then reinsert it a few seconds later.

 

If that doesn't do the trick, plug your phone in to your PC and open BlackBerry Desktop Software. Once your phone has been recognized, follow any prompts that appear (one of which might be to reload your OS if a working OS isn't detected by BDS).

 

 

Let us know if that helps you.  Smiley Happy


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