Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 5
Registered: ‎04-13-2012
My Device: Bold 9900
My Carrier: Bell
Accepted Solution

frustrated with bold 9900 and blackberry email

I just purchased a Bold 9900 and had my old BB dumped onto my new Bold. I didn't realize however that I'd have to set up ALL my email accounts ALL over again. But I'm a positive kind of gal so I started doing all the set-ups again. However my frustration hit the wall when I tried to set up my OLD blackberry email address on the new BOLD. When I type in my old address the message says, "The user name is invalid. A user name must begin with a letter or number. It may contain letters, numbers, underscores, dashes and period characters." So it would seem that my email address can be ANYTHING except what I want it to be which is simply MY OLD BB email address (for obvious continuity reasons with established contracts) andmy old email DOES start with a LETTER!

My other emails have been fine to set up but the blackberry email is making me mental. Anyone? Please help?

Super Contributor
Posts: 329
Registered: ‎01-27-2012
My Device: Z10, 9900
My Carrier: Robbers

Re: frustrated with bold 9900 and blackberry email

Happened to me as well (Bell 9900) I just called customer service from bell and they reset my bb email account in about 5 minutes.
New Contributor
Posts: 5
Registered: ‎04-13-2012
My Device: Bold 9900
My Carrier: Bell

Re: frustrated with bold 9900 and blackberry email

Thank you! I have such trouble usually with tech support but they got the blackberry email up in less than five minutes. I still however need to transfer all my other accounts manually. A small price to pay in the end I reckon. Thanks again.