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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎02-09-2012
My Device: Blackberry Leap 10
My Carrier: Rogers wireless

getting bbm

Having trouble with bbm do I have to starting a new bbm for my bb bold as I gave my bbcurve to my daughter to use and she has bbm on her phone need help with answer
L.Dasilva
Guru II
Posts: 21,983
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: getting bbm

If you use restore your BBM contact list to a new BB it should update on all your contact's BB devices. If you were using the latest version of BBM that required a BBID login then you need only login on a new device and it will update, as well.

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Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: getting bbm

In addition, if your daughter is still receiving the BBM messages on her device, you will need to perform a security wipe on her phone. To do this, go to Options > Security > Security Wipe and follow the steps to wipe the personal data from the phone. Once this process is complete, she will be able to set up the phone for herself.

If you still can't get things to work correctly, please post back with the device info (e.g. your BlackBerry model numbers) and we can try to offer some more suggestions if needed.

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If your issue is resolved, don't forget to click the Solution button on the resolution!