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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎06-24-2013
My Device: blackberry 9220
My Carrier: airtel

getting error : fileIOException: directory not found

i m getting the error net.rim.device.api.io.file.FileIOException: directory not found whn i m saving any media files from watsapp or bbm, also my existing media folder got deleted automatically, so provide a resolution for the same. thnxs

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: getting error : fileIOException: directory not found

Hello jatin020 and welcome to the BlackBerry Support Community Forums.


Sorry to hear you're experiencing an issue with your media.


This error indicates an issue with your software and a reinstallation of the software will need to be done.


Using BlackBerry Desktop Software, back up your data and follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows (or if you use Mac see KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer)

After the reload is complete, try to save a media file. Are you now able to do so? 


Thank You.



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