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New Member
Posts: 1
Registered: ‎07-15-2013
My Device: curve
My Carrier: vodaphone

getting my Blackberry ID

With no means to contact BlackBerry staff, I have resorted to this

I have recently transferred my blackberry and phone number to a personal contract

My blackberry ID was set up my my company IT staff who can no longer provide/remember the password or answer to ID verification question

So how do reset????


Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: getting my Blackberry ID

[ Edited ]

Hey stevepleasance,

Welcome to the BlackBerry® Support Community Forums.


If the BlackBerry ID account was not confirmed when it was setup  it is required to answer the password recovery question as part of the password reset process.


If you do not know the answer to the recovery question the next steps would be:

1. Setup a new BlackBerry ID, See here: http://btsc.webapps.blackberry.com/btsc/KB24062

2. Backup the BlackBerry smartphone, See here: http://btsc.webapps.blackberry.com/btsc/KB12487

3. Change the BlackBerry ID on the BlackBerry smartphone, See here: http://btsc.webapps.blackberry.com/btsc/KB26694

4. Restore the data to the BlackBerry smartphone.


Let me know if you have any questions.




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