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New Contributor
Posts: 2
Registered: ‎08-07-2014
My Device: 9720
My Carrier: vodacom

getting my password

I realised  that the email addy I used to set my password recovery is no longer active. I need help. Any suggestions?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: getting my password

What have you tried so far?

Here are multiple things to try:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB26361&sliceId=2&cmd=displayKC&d...

 

From a computer:

  1. Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
  2. Click Log in.
  3. Enter the BlackBerry ID Username (email address) and password, then click Sign In.
  4. Click Account Details.
  5. Next to Password, click Edit.
  6. Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
  7. Click Done to exit from the BlackBerry ID account information screens.

 

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New Contributor
Posts: 2
Registered: ‎08-07-2014
My Device: 9720
My Carrier: vodacom

Re: getting my password

Thanks...but the problem is that the email I used in setting up the account no longer exist. So I can't even access the recovery question. Whats the other option?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: getting my password

[ Edited ]

I found this:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=D7804DADE2889DBA00728026B557D7E2?...

 

Go to the very bottom, it says:

If the BlackBerry ID password is forgotten and the email address for the BlackBerry ID is no longer accessible (Such as and ISP change or deleted email account) a new BlackBerry ID would need to be created.

 

How to create a BlackBerry ID

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB24062&sliceId=2&cmd=displayKC&d...

 

If you forgot the password to login at

https://blackberryid.blackberry.com/bbid/recoverpassword

then I don't know of another way of getting to the account.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________