Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎04-07-2013
My Device: torch9850
My Carrier: digicel jamaica

getting tired of bb nw!!!

today my blackberry was freezing and i took the advice i got by you people to re install the software and now neither my near feild communication is showing or my mobile hotspot and to add to all that when i'm connected to my wireless i'm not getting any internet! its a blackerry torch 9850 

Hall of Famer III
Posts: 58,711
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: getting tired of bb nw!!!


With a strong carrier network signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!

damo-nativez wrote:

neither my near feild communication is showing

The 9850 has NFC? When I had a 9860, I don't recall that existing...and I don't see it in the specs of the 9850.

damo-nativez wrote:

neither ... or my mobile hotspot

Are you sure you installed an OS7.1 package? That option only exists with 7.1, so for example if you installed 7.0, it would not be there.

damo-nativez wrote:

and to add to all that when i'm connected to my wireless i'm not getting any internet!

Let's see if the first three steps I recommended cure this. You may want to remove and reconfigure your WiFi.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................