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Visitor
Posts: 1
Registered: ‎07-10-2012
My Device: hungery curve 9300 3g
My Carrier: BSNL

globel service

[ Edited ]

Sir

I'd purchased my blackberry curve 9300 3g from UAE on 18/04/2012 and it has 1 yer warrntey but i live in INDIA and the service center men says our compeny does not provide globel service. Is it so....???

He told me that my device needs to reinstall OS 6 and he asked for 350/- Rs for it.???

please advice and help.,,,,

 

<Personal Content Removed>

 

Thanks

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: globel service

[ Edited ]

Hi and Welcome to the Community!


bb_addicted wrote:

Sir

I'd purchased my blackberry curve 9300 3g from UAE on 18/04/2012 and it has 1 yer warrntey but i live in INDIA and the service center men says our compeny does not provide globel service. Is it so....???


As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your existing channels...no one here can tell you if your warranty can be honored by the service center or not. You would need to inquire of your original place of purchase and/or check the documentation you received when you purchased.

 

There also might be some good reading here:


bb_addicted wrote:

 

He told me that my device needs to reinstall OS 6 and he asked for 350/- Rs for it.???

please advice and help.,,,,


At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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