04-13-2012 08:46 AM
i am having a problem whuile operating the blackberry desktop manager after connecting my handheld...it says "handheld application loader wizard has encountered a problem and needs to close.we are sorry for the inconvenience" please help.im unable 2 do anything on my device except take a back-up!!!!
04-13-2012 11:40 AM
Hi and Welcome to the Community!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).
1) Remove your device OS update package from your PC (add/remove programs, if it exists)
2) Cleanly uninstall the RIM Desktop Software:
3) Get a fresh download of the RIM Desktop Software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install the Desktop Software to your PC
6) Install (also to your PC), the device OS package
7) Start over with the Desktop Software, fresh and new.
Hopefully that will get things going again.
Good luck and let us know!
04-16-2012 02:03 AM
04-16-2012 02:39 AM
im sorry for making it so short without the necessary details...but i'v actually done all that u'v said.
i have uninstalled the desktop software.....cleaned the registry for anything remaining,clean booted my pc....installed the software from the said download sites...but am STILL facing the same issue.
04-16-2012 10:47 AM
04-16-2012 10:56 AM
04-16-2012 11:09 AM
04-17-2012 08:52 AM
i deleted vendor.xml.....and then re-installed the s/w from my carrier a well as the desktop s/w...still facing the same prob.iv infact deleted the 3 times cold started my pc ...tried everything but nothin seems to work.does that mean i have to gt my device formatted?