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New Member
Posts: 1
Registered: ‎05-16-2013
My Device: 9380
My Carrier: vodafone

hanging problems,video watching and restart problems

[ Edited ]

GOOD EVENING 

SIR,

this is to signify you that i had purchased a blackberry 9380 on 8/8/2012 for my son

at GLOBAL WORLD SHOP NO. 22 AMRITSAR

... and since then i have been recieving the problem. sometimes the phone hangs out,the video pause and game play problems...etc..........!!!!!!!!!!!

sir my condition of the blackberry is very clean and new.. i just want a favour from you ie. kindly replace my mobile and provide me a new one because my mobile is in warranty .........!!!!!!!

so that i am fully satisfied and i donot experience any new problems....

TAHNKING YOU 

yours sincerely 

MANJEET

 

Edit: At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

keerat
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Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hanging problems,video watching and restart problems

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.

 

BSCF User Comm.JPG



So, your escalation path is not here, in these forums. Rather, it is through your place of purchase or authorized service center. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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