05-16-2013 09:36 AM - last edited on 05-16-2013 09:44 AM by ChadB
this is to signify you that i had purchased a blackberry 9380 on 8/8/2012 for my son
at GLOBAL WORLD SHOP NO. 22 AMRITSAR
... and since then i have been recieving the problem. sometimes the phone hangs out,the video pause and game play problems...etc..........!!!!!!!!!!!
sir my condition of the blackberry is very clean and new.. i just want a favour from you ie. kindly replace my mobile and provide me a new one because my mobile is in warranty .........!!!!!!!
so that i am fully satisfied and i donot experience any new problems....
05-20-2013 02:19 PM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your place of purchase or authorized service center. You have no free path by which to bypass them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: