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New Contributor
Posts: 2
Registered: ‎11-19-2012
My Device: blackberry bold 9780
My Carrier: vodafone

hardware problem :automatic switch off bold 9780

[ Edited ]

hII

 

Pls help me out in finding the possible hardware problem in my bold 9780.

My phone shut down of its own inspite of showing fulling battery.

i have to pull the battery out and insert again to restart.

But it keeps on shutdown.

 

i have tried new battery as well.Moreover i have also installed latest available version in india i.e os6 2475.

i also wiped my phone too.

 

But nothing solving my problem.

 

Pls help to let me know the possible hardware problems if any,

 

Dhawal

<Personal Content Removed>

 

 

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hardware problem :automatic switch off bold 9780

Hi and Welcome to the Community!

Hardware issues are terribly difficult to diagnose at an internet-distance. I therefore recommend you seek out in-person evaluation from a qualified hardware technician. If you remain in warranty, then you must use that channel -- often your original place of purchase or authorized service center...your original purchase documentation should tell you the exact provisions and methods of using your warranty coverage. If you are not in warranty, then you should seek out a local (to you) hardware shop with qualified BB technicians.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-19-2012
My Device: blackberry bold 9780
My Carrier: vodafone

Re: hardware problem :automatic switch off bold 9780

thanks for reply ...my phone is out of warrantee thats why i wanted to know the possible reasons.

 

regards

Dhawal shah

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hardware problem :automatic switch off bold 9780

If it is not hardware (again, such cannot be diagnosed at an internet-distance), then this might perhaps narrow down the precise causal item (if software):

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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