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New Contributor
Posts: 2
Registered: ‎07-26-2013
My Device: curve 8520
My Carrier: airtel

haveing problem in curve 8520

Dear sir/mam,


iam having problem using my blackberry curve8520 i have downloaded whatsapp ,line etc its not possible to use it when i enter the number in whatsapp for register its showing(the application whatsapp has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your it policy) its a second hand mobileairtel blackberry , plz find me some solution to this problem



Hall of Famer III
Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: haveing problem in curve 8520

Hi and Welcome to the Community!


If you are on corporate/enterprise/BES, then stop now and seek assistance from your BES admins, for they control the IT Policy that your BB uses.



If you are not on BES, then somehow you have a latent IT Policy on your BB which is preventing this functionality. Sometime in this BBs life, it was associated with BES, but was not properly cleansed when it was removed from BES. So now you must do drastic things to cure it.


To start, please follow the backup instructions available via the link in my auto-sig on this post...you will need ALL of that, as your BB will be wiped totally clean in order to remove the IT Policy.


Once you have completed the backup, follow this KB to remove the IT Policy from your BB:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

However, once you have completed the reset to factory, DO NOT do a full restore of your data...rather, do a selective restore of only those databases you really require (e.g., contacts, calendar, messages, etc.), especially avoiding any databases that have anything to do with Corporate, Enterprise, or IT Policy. If you restore those, you will wind up right back where you are now.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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