02-22-2013 09:17 PM
I'm currently using curve 8520. It has Bluetooth malfunction and I'm not able to send or receive any file. I have visited customer care office thrice for it. They updated the software twice and for the third time it was sent to gurgaon(India) for 10 days but the same problem. They confirmed that its working properly but the same problem continuities, the phone is in warranty. Please help me
02-23-2013 09:38 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center...even if they so far have been unable to resolve your issue. You have no free path by which to bypass them. You must escalate with them.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: