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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-21-2013
My Device: torch 9850
My Carrier: Verizon

headphone switches on an off

I am trying to use a Plantronics H series headphone (wired, not Bluetooth) with my torch 9850. Plantronics says they are compatable.

It keeps switching between the Headphone and the speaker phone, about every second.

I have the recommended 3,5 mm connector which appears to be a bit long for the headphone jack, but it goes in..

Any ideas? is there some sort if setting I must make on the Blackberry?

I need to use a headset because the speaker sound on the BB is terrible and people on the other end of the call complain about "Noise" when I use the speaker feature.

BB support is non existant.

Do I need to dump the BB and switch to another brand of phone to get a headset to work?