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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-30-2012
My Device: style 9670
My Carrier: sprint

headset jack/plugin problem or ?

Hi .
I want to ask ,
I just buy a bb style and when I plug in my headset /headphone on it , it won't work
Is that have any relation about the broken jack or any software instalation

Nb my english is so bad

Help me to solve this problem
Whe I plug in my earphone and I turn on music
The music output is from the speaker phone not from the earphone

And 2nd problem is , my world mole is nothing since I buy this bb

How to get world mole app in my bb ?
I"ve searched it in bb app world but null

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: headset jack/plugin problem or ?

Hey mcb345,

Welcome to the BlackBerry® Support Community Forums.


The BlackBerry® smartphone uses a 3.55mm port, are you using BlackBerry® headphones or a different set?





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New Member
Posts: 1
Registered: ‎02-08-2013
My Device: Styel 9670
My Carrier: Bell

Re: headset jack/plugin problem or ?


I have the same problem even with the head phones that came with the phone.  ...I need to know how to solve my headphone jack lack of music sound problem