02-03-2013 04:31 PM
02-05-2013 05:33 PM
Hi and Welcome to the Community!
You do have several things going on...so I'll try to divide them up in my reply.
Since you are receiving both email and BBM on your BB, you do indeed have a BIS-level account. BIS = BlackBerry Internet Service, a service delivered by your mobile service provider that enables the various services to which you subscribed.
Next, to determine your OS level, refer to this:
Now, as to your BB ID credentials. BBs are the most secure mobile devices available. As such, they depend heavily on the "human element" in maintaining that security. When the human "fails", sometimes the automated methods of recovery just aren't good enough. But, there are a few more things for you to understand.
For security reasons, those password reset emails are never sent to the BB. So, to get to them, you must have non-BB access to that email account. I don't know what type of account you used, but if it was one of the "hosted" type (e.g., @bb or @carrier), then those typically have only BB access to them. Which creates a catch-22 for your situation...you must have non-BB access to the email account so as to receive the password reset email, but you used an email account that can only be accessed from the BB. Fortunately, there is a workaround:
Basically you need to work with your carrier as they administer that email account...and get a forwarding rule put into that hosted email account, and forward those emails to something you can get to from other than the BB (e.g., gmail, yahoo, etc.). Then, generate again the password reset email, and retrieve/act upon it via that other email account (the one to which you set the forwarding).
As it stands for you, that is your only non-destructive fix...everything else would mean abandoning your existing BB ID, wiping your BB to a "factory fresh" condition, and starting over again.