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02-20-2013 01:59 PM
Hi and Welcome to the Community!
With merely the error code, I find nothing in the public KBs...with the full and exact error message, we might be able to do better understanding your situation and searching for an answer for you. Or, you can search as well:
As for your request to reset to factory settings, that indeed can be done:
However, given how little we know about your present situation, it might be premature to actually do that...but it is your choice to make.
02-20-2013 02:44 PM
thanks, i cant get blackberry world, or facebook it wont send picture messages it says i need to update id when i click connect it says try again than i get that error message
02-20-2013 02:49 PM
Is, "i need to update id" the exact and complete error message? I suspect not, and I really need that to be sure how to guide you. Please help me to help you...